Swarup D.
Tekkon Team Profile
Swarup D.
Customer Service Officer
Highly organized individual with polished communication style and time management skills offering active listening skills, proven ability to handle a lot of queries, and resolve issues in a professional manner. Also a software developer and a junior researcher with an avid interest in Software Engineering and Machine Learning, who is committed to his work and is passionate about traveling and meeting new people.
Experience
Tekkon: Service Oriented Startup
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[ Jul 2020 – Present ]
Customer Service Officer /Flutter App Developer
- Responsible for working directly with clients for their projects.
- Responsible for preparing service reports by collecting and analyzing the client’s information.
- Work in the BLoC architecture pattern.
- Create screens and widgets as per the approved wire-frame.
- Work independently with different flutter packages and for different devices (Mobile, Tablet).
- Building sustainable relationships of trust through open and interactive communication with clients.
An Outsourcing IT Company
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[ Jan 2019 – Jun 2020 ]
Customer Service Representative
- Communicate with customers over skype and other tools of communication.
- Using, understanding the company software in detail, and explaining it to the customer queries.
- Co-operate with technical teams regarding any technical issues.
- Data conversion from Client standard data to WallBee Standard Data in Excel.
- Data entry for new WallBee clients registered for New Standard System.
- Use of GIT Bash command to clone the existing projects and testing of project UI operations using Microsoft Visual Studio.
- Use of Jira (Project Management Tool) to create a task explaining the steps of issues faced in UI.
Skills
Communication
Organizational Skill
Leadership
Flutter
Javascript
AI/ML