Bidhan L.
Tekkon Team Profile
Bidhan L.
Data Entry
Highly motivated and dynamic individual with diligent and detail-oriented Data Entry Specialist with a proven track record of accuracy and efficiency in handling large volumes of data. With a background as a Client Support Specialist, I bring a unique blend of data management skills and customer service expertise to deliver exceptional results. Strong data entry and client service professional with a Master of Business Administration from The British College.
Work Experience
Hitachi Energy
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[ Jun 2022 – Nov 2022 ]
Associate Client Support Specialist
- Acted as ‘first line of defense’ for client queries and technical issues.
- Advocated on behalf of clients and collaborated with other internal teams on process improvements to enhance the client experience.
- Worked closely with the system team to ensure resolution with timeliness and professionalism.
Contentio Lab
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[ Mar 2021 – Nov 2021 ]
Supervisor/ Content Writer
- Supervised about 20 to 25 content writers to ensure the content was up to the mark and requirement.
- Maintained the workflow and was responsible for handling the task distribution given to the writers.
- Sustained the relationship with Project Managers and helped them carry out the allocations in a timely manner.
- Supervised about 20 to 25 content writers to ensure the content was up to the mark and requirement.
- Maintained the workflow and was responsible for handling the task distribution given to the writers.
- Sustained the relationship with Project Managers and helped them carry out the allocations in a timely manner.
- Responsible for content development.
- Helped in providing content on a particular given topic within the deadline time.
eSewa Fonepay
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[ Jul 2019 – Oct 2019 ]
Merchant Marketing Internship
- Built up the skills by approaching different schools to get them access to online fee payment systems.
- Marketed the company’s product (online fee payment system) and pitched them to different educational institute’s heads.
Upahar Collection
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[ Sep 2018 – Oct 2018 ]
Marketing Apprenticeship
- Partnered with classmates for a marketing project to grow a local Nepali business.
- Scaled Instagram page to 300+ followers within 15 days of the project.
Education
The British College – Leeds Beckett University
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[ 2022 – 2024 ]
Master of Business Administration (MBA)
Technical Skills
Microsoft Office
Data Entry
Presentation
Soft Skills
Problem Solving
Attention to Detail
Time Management